An Italian espresso company maintains a global network of cafés and has complex insurance needs across multiple countries. Therefore, the company trusts Strategica Group, an Assurex Global broker based in Milan, Italy, to handle its property and casualty insurance.
When the espresso company expanded its cafés into Australia and New Zealand, Strategica Group needed to ensure the company had the right insurance coverage. So Strategica asked GSA Insurance Brokers, an Assurex Global broker based in Sydney, to help complete the global insurance program.
GSA conducted a review of the company’s cafés and business operations in Australia and New Zealand. Dedicated to finding the perfect solution for the client, GSA wrote a new insurance policy for the espresso company covering those two countries.
The new policy came just in time. Two months after the new policy was written, the Sydney area was hit by a bad storm that left widespread damage. Two of the espresso company’s facilities suffered damage to equipment and product inventory.
After the storm, the GSA team in Australia worked quickly, sending claims assessors to inspect damage and start the claims process. The proactive local service provided by GSA helped the the company resume normal operations.
Even though the espresso company is based in Italy, it benefitted from having a local insurance broker looking out for its cafés and interests in Australia. That’s how a company benefits when it chooses an Assurex Global broker. Assurex Global brokers work together to create global insurance programs for clients.
“It’s important to have local knowledge in situations like this,” said Gordon Tipene, GSA claims manager. “Often a broker who has been ‘on the ground’ in a foreign country will have better knowledge on what is appropriate coverage. The Assurex Global difference is that you get a vetted and invested broker who genuinely cares – not an overseas office that has little incentive to spend time with the client.”