Tag Archive for: Training/Development

Do You Have an Agency Training Plan?

Most of us remember the last time we started a new job. The training process can often feel like “drinking from a fire hose” because of all the information thrown at us right off the bat. But most of us would also agree that everything…

A Culture of Customer Service

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Companies that build a culture where employees feel trusted and empowered to make decisions reap the benefits when team members take ownership of issues and work to resolve them in a positive manner.  And when companies reward that behavior,…